We want to know any queries that you might have, so that your journey can be as smooth sailing as possible.

Feel free to contact us for any questions and doubts.

We just need a couple of hours!
No more than 2 working days since receiving your issue ticket.

We want nothing but the best experience for you. Hence, we hope that we can answer what you need to know.

We’d love to engage with you

Email Us


Call Us

+65 6709 3888


149 Sims Dr, Singapore 387380

Frequently Asked Questions

These are some questions that we have been asked frequently for the past month.

With how fast and advanced our bullet trains are, we are able to travel all across Asia at lightning speed that each journey between destinations feels like a typical journey between two subway stops.

It depends on your needs. If you are planning to go for a weekend trip somewhere, then it will be best to just go for the Off-peak option to have a journey as affordable and quick as possible. However, during peak hours, only Anytime trains are available, and they are available 24/7. If you are planning for a vacation about 12 weeks from now, then the Advance option would be available for all trains from that time period. Note that seats and destinations are fixed into the ticket you purchase.